Wild88 Privacy Policy – Malaysian Player Data Protection

This Privacy Policy is issued by Wild88 ("we", "the platform") and applies to all individuals who register for or use Wild88's services via the wild88.biz website. The following terms are used throughout this document:

• "Personal Data" — any information that can identify you directly or indirectly, including your name, phone number, email address, IP address, and financial transaction details.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Third Party" — any individual or entity other than Wild88 and the player themselves.
• "PDPA" — the Personal Data Protection Act 2010 of Malaysia, which governs the collection and use of personal data in Malaysia.

This policy applies to all data collected through account registration, platform use, financial transactions, communications with our support team, and any other interactions you have with Wild88.

Wild88 collects personal data necessary to provide safe, high-quality online Sports Betting and casino services to Malaysian players. The following are the categories of data we collect:

Wild88 collects your personal data through the following channels:

• Account Registration: When you register with Wild88, you provide basic information such as your name, phone number, and email address directly to us.
• Financial Transactions: Information related to MYR deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u/CIMB Clicks) is automatically recorded for financial record-keeping and security purposes.
• Platform Usage: Your activity on the platform — including matches you view, bets you place, and markets you access — is automatically recorded by Wild88's systems.
• Support Communications: When you contact the Wild88 support team via live chat or email, the content of those communications is retained for quality control and issue resolution purposes.
• Cookies and Similar Technologies: Wild88 uses cookies and similar tracking technologies to enhance the user experience and understand how players use our platform. Further details are provided in section 9.
• KYC Verification: Where identity verification is required, you may be asked to upload identification documents. These documents are securely processed and stored using encryption.

Wild88 does not purchase or obtain your personal data from third-party sources unrelated to your use of our platform.

Wild88 uses your personal data only for legitimate and necessary purposes. Below are those purposes along with their legal bases under Malaysia's PDPA:

• Account Management: To create, verify, and manage your Wild88 account — including identity verification, the login process, and account record maintenance.
• Transaction Processing: To process all deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local payment methods, including records for accounting and audit purposes.
• Service Provision: To enable you to access and use all features of the Wild88 platform — Sports Betting (Malaysia Super League, BWF badminton, e-sports), Live Casino roulette, and all other products.
• Security and Fraud Prevention: To monitor account activity and detect and prevent fraud, money laundering, and other platform abuse.
• Legal Compliance: To fulfil our legal obligations under the PDPA, KYC/AML (Anti-Money Laundering) requirements, and other applicable regulations.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall user experience on Wild88.
• Service Communications: To send important notices related to your account, including transaction confirmations, security alerts, and policy updates.
• Promotions and Bonuses (with consent): If you have consented to receive marketing communications, to inform you about relevant Wild88 promotions, bonuses, and special offers.

Wild88 will not use your data for any purpose other than those stated above without first obtaining your consent.

Wild88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes under any circumstances. However, your data may be shared in the following limited situations:

• Payment Service Providers: Transaction details shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (for DuitNow and FPX) to process your deposits and withdrawals. All these parties are bound by confidentiality agreements and PDPA compliance obligations.
• Casino Game Providers: Live casino technology providers that supply roulette tables and other games may receive the necessary game session data. They do not receive your full identity information.
• Third-Party Auditors: Independent audit firms that verify the fairness of our RNG systems and platform compliance may access aggregate data that cannot identify individuals.
• Regulatory Authorities: If Wild88 is required by Malaysian law, a court order, or law enforcement authorities to disclose your personal data, we will comply with that requirement. We will inform you of any such request unless prohibited from doing so by law.
• Business Transfer: In the event of a merger, acquisition, or asset transfer involving Wild88, user data may be transferred to the new entity. You will be notified before any such transfer takes place, and the new entity will be required to adhere to the same or equivalent Privacy Policy.

Wild88 continually invests in security infrastructure to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and Wild88's servers is protected with 256-bit SSL encryption — the same standard used by major Malaysian financial institutions. This ensures your data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive data stored in Wild88's databases — including passwords, financial information, and KYC documents — is encrypted using strong cryptographic algorithms. Your password is stored as a one-way hash that cannot be reversed.
• Layered Access Controls: Only Wild88 staff with a legitimate job-related need may access players' personal data. All such access is logged, monitored, and reviewed on a regular basis.
• 24/7 Security Monitoring: Wild88's systems are continuously monitored to detect any intrusion attempts, suspicious activity, or anomalies that may indicate a security threat.
• Regular Security Testing: Wild88 conducts regular penetration testing and vulnerability assessments to identify and address potential security weaknesses before they can be exploited.
• Incident Response Procedures: Wild88 has a comprehensive security incident response procedure. In the event of a data breach, we will notify affected players and the relevant authorities within the timeframe required by Malaysian law.

While Wild88 takes all reasonable steps to protect your data, no security system on the internet can be guaranteed 100% secure. You also have a role to play by keeping your account password confidential and not sharing it with anyone.

Wild88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required by Malaysian law.

• Active Account Data: For as long as your account remains active with Wild88, we retain all data relating to your account and betting activity.
• Data After Account Closure: After you close your Wild88 account, we will retain your data for a minimum of 7 years to meet Malaysian legal requirements relating to financial records, AML compliance, and tax obligations.
• Transaction Records: All financial transaction records — deposits and withdrawals in MYR — are retained for a minimum of 7 years in accordance with Malaysian banking and financial legislation.
• KYC Data: Identity verification documents are retained for the period stipulated by applicable KYC/AML compliance requirements — typically a minimum of 5 years after the termination of the business relationship.
• Communication Logs: Customer support communication records are retained for 3 years for quality control purposes and the resolution of any disputes.

Once the required retention period has ended, Wild88 will securely delete or anonymise your data so that it can no longer be associated with you.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Wild88. All requests relating to these rights may be submitted to us at support@wild88.biz.

Wild88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functionality — including login session verification, account security, and betting cart functionality. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: Collects anonymous information about how players use the platform — most frequently visited pages, time spent in each section, and any technical errors encountered. This data is used to improve platform performance.
• Functional Cookies: Saving your preferences such as language, display settings, and your usual betting options to provide a more personalised experience.
• Analytics Cookies: Wild88 uses analytics tools to understand aggregate platform usage patterns. The data collected cannot identify individual players and is used solely for product improvement purposes.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may prevent you from fully accessing Wild88's platform features. Please refer to your browser's documentation for guidance on how to manage cookies.

Wild88 has appointed a Privacy Officer who is responsible for maintaining ongoing compliance with this Privacy Policy and handling all enquiries relating to the protection of our players' personal data.

If you have any questions, concerns, or complaints about how Wild88 handles your personal data, or if you wish to exercise any of the rights outlined in section 8, please contact us via:

• Privacy Officer Email: support@wild88.biz — please include "Privacy Enquiry" in your email subject line.
• Live Chat: Via the live chat function within the Wild88 platform — available 24 hours a day, 7 days a week, including Malaysian public holidays.
• Response Time: All privacy enquiries will be acknowledged within 3 business days and resolved within 14 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.

Wild88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you at least 14 days before taking effect via your registered email and an in-platform notice. The latest version of this Privacy Policy is always available on this page for your reference.